Contact Us
This page explains how to contact the Non Gamstop Casino team, what we can help with, and where to go when your question belongs with someone else. We are an independent review site. We are not a casino, and we cannot see or change anyone's casino account.
Knowing that before you write will get you to the right answer faster.
What you can contact us about
We are happy to hear from you if you want to:
- report an error, outdated detail or broken link in one of our reviews or guides
- tell us about a change to a bonus, payment method or set of terms at a casino we cover
- ask how we research and compare sites, or suggest a topic for a future guide
- share your own experience with a casino's support or complaints process
- raise a concern about something you have read on the site
Our approach is explained on the About Us page, and our Terms and Conditions set out how the site may be used.
What we cannot do
Because we only review and compare, some requests are outside our reach. We cannot:
- release, chase or speed up a withdrawal
- reopen a closed account or reverse a casino's decision
- help you get around a GAMSTOP exclusion or any self-exclusion you have set
- recover deposits or act as a legal adviser
- guarantee that a casino will pay out or that its terms will stay unchanged
If you have signed up to a casino such as Betmica, Kikibet or Betninja and have a problem with your account, the operator is the party that can act. We do not run those sites and hold no account data.
Casino account problems: where to go instead
Work through these steps in order:
- Contact the casino's own customer support through live chat or email, and keep copies of the messages.
- Note dates, amounts, transaction references and screenshots of the terms you relied on.
- If the reply is unsatisfactory, use the operator's formal complaints procedure, if one is published in its terms.
- If the casino names a licensing body or dispute service, check what that body does before you approach it. Protections vary widely between licensing regimes.
Overseas-licensed sites do not fall under the UK Gambling Commission, so UK complaint routes may not be open to you. Check each site's terms before you deposit.
If gambling is causing you harm
Please do not wait for a reply from us. Free, confidential help is available now:
- GamCare – support and counselling through the National Gambling Helpline on 0808 8020 133
- GAMSTOP – free self-exclusion from UK-licensed gambling sites
- BeGambleAware – information and advice for players and families
Our Responsible Gambling page covers deposit and loss limits, self-exclusion and blocking software. Gambling is for adults aged 18 and over, and it should never be treated as income or a way to fix money problems.
Getting the most useful reply
A few details help us respond properly:
- the page address or title you are asking about
- the casino name and what you believe is wrong or out of date
- where you found the information, such as the casino's terms page, with the date you saw it
- your preferred way of being contacted
Please never send passwords, full card numbers or identity documents. We will never ask for them.
How we handle corrections
When you flag a factual issue, we check it against the casino's published terms and other verifiable sources. If it is confirmed, we update the page and its date. Bonus terms, limits and payment options change often, so a correction is always welcome. Our rankings are editorial, and commission does not buy position.
If you are still comparing sites, our top-rated non GamStop casino reviews show each site's headline offer alongside the conditions attached to it.